Confidentiality Policy

Keeping your information private

Hampshire Youth Access (HYA) is committed to keeping your information private and confidential. We work within an Ethical Framework for Good Practice in Counselling and Psychotherapy (as specified by BACP – the British Association of Counselling and Psychotherapy). This means we have certain rules that we must follow to make sure you receive a good service. We have our own complaints policy and are also subject to the BACP complaints procedure which you can find our more about here.

To use our HYA Online Services, you will need to complete our registration form, where we will collect some basic information about you; such as how old you are, where you live and some personal information about your background. (We use this information to make sure that we are supporting the needs of the whole community in Hampshire).

All this information is kept private, in line with our data policy. We do not give your details to outside companies; when we report to funders about who is using our services, your personal information will always be made anonymous and kept private.

Exceptions to privacy
Providing you with a private service is important to us although there are certain times we may have to share information outside of HYA which are:

• If we believe that you are not able to take responsibility for your own decisions
• If we believe you are at risk of serious harm
• If someone else may be at risk of serious harm
• In an emergency situation where we think you or someone else is in immediate danger
• If ordered to by a court of law

If we have a concern, we will contact you using the information you provided when you registered. If we are unable to make contact with you using this information then we may contact someone appropriate, such as social services or the police, who can help us make sure you and others are safe. Where possible, we will try to contact you first before doing this.

Extra Support
If you tell us you need help, or if we notice you have been really struggling during a session or in one of your feedback forms, we will work with you to provide you with some additional information for further support. This might be through our HYA Online Counselling service, face to face services, or another service which offer crisis or 24 hour support.